There's Someplace Like Home Dog Sitting and Dog Daycare Payment and Cancellation Policies
Due to an increase in "No Shows" and late cancellations, please note our new policies
Payment and Reservation Cancellation Policies (Effective March 17, 2008)
I am excited to meet you and your pet and pleased that you have selected my services. I am more than happy to accommodate your reservation request and work with you whenever possible. Please remember that I am holding your reservation request pending your pet's arrival and keep in mind that my facilities are limited and are often fully booked.
When I reach my total occupancy capacity, I must refuse reservation requests and turn business away. If you do not cancel your reservations in a timely manner (see 'Client Cancellation' below), I am unable, in most instances, to re-book the space I have held for you. This results in lost revenue, and I, unfortunately, must then charge the client for his or her reserved space.
Thank you in advance for your understanding.
* * * Payment: Your payment in full is due upon booking in order to hold your reservation. Cash or personal checks are accepted.
Client Cancellation: More than 21 days in advance of your pet's arrival: A full refund will be given. 21 days or less in advance of your pet's arrival: No refund will be given. You will have the option of applying your payment to a future stay (subject to availability.)
Provider Cancellation: In the event that I must cancel your stay due to an emergency or urgent business travel needs, you will receive a full refund and I will refer you to another reputable pet sitter which whom I work in the area.
Pick up/Drop Offs * Pick ups/drop offs on all holidays are subject to availability. * All pick ups/drop offs must take place between 8:00am and 8:00pm. * Please call 763.442.8240 at least 15 minutes prior to your pick up/drop off to reconfirm your arrival so that I can be ready for you.
Pet Emergency In the event that your pet becomes ill in your absence, I will contact you by phone if possible. I will then contact your emergency contact who will be responsible for obtaining any required medication and/or transporting your pet to your veterinary clinic if necessary. Please make certain that your emergency contact is available during your absence and be sure to leave a credit card number on file with your vet along with the name(s) of people whom you approve to make decisions about your pet's medical needs in your absence.
Miscellaneous Notes On Your Pet's Stay: * Please send no more than three toys with your pet. I have a number of pet-safe toys I would love to share! * All items sent with your pet (dog coats, blankets, kennel pads, etc.) should be machine washable/dryable. There's Someplace Like Home is not responsible for items that shrink or are otherwise damaged during normal washing/drying. * Please send extra food and treats with your pet in the event that your return is delayed.